Terms & Conditions

TiAuto Investments Proprietary Limited provides the information contained on this website and any of the pages comprising the website (“website”) to you subject to the terms (“the terms”) set out herein and referenced herein. By accessing the website, you shall be deemed to have agreed to all the terms. TiAuto Investments may at any time modify the terms and your continued use of the website will be subject to the terms in force at the time of your use. Accordingly you agree to review the terms periodically, and your continued access or use of the website shall be deemed to be your acceptance of the amended terms.

2. Content of the Website

• Whilst every effort is made to update the information provided on this website on a regular basis, TiAuto Investments makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness and/or reliability of any information, data and/or content contained on the website (including but not limited to any information which may be provided by the various companies within the TiAuto Investments group of companies [collectively “information”] ) and shall not be bound in any manner by any information. The information made available on the website from time to time, should not at any time be construed as advice of whatever nature, including inter alia, investment advice. Nothing on this website shall be construed as an invitation or offer by TiAuto Investments and/or any of the companies in the TiAuto Investments group of companies from time to time to acquire and/or dispose of and/or in any other manner deal with shares in TiAuto Investments and/or any companies in the TiAuto Investments group of companies from time to time.
• TiAuto Investments reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information contained on the website (and whether posted by TiAuto Investments or any of the companies within the TiAuto Investments group of companies) shall be construed as advice and same are offered for information purposes only.

3. Copyright and Intellectual Property Rights

• Copyright and all intellectual property rights in all materials, texts, drawings and data made available on this website (collectively “materials”) are owned by TiAuto Investments alternatively, TiAuto Investments is the lawful user thereof and is protected by both South African and international intellectual property laws. Accordingly, any unauthorised copying, reproduction, retransmission, distribution, dissemination, sale, publication, broadcast or other circulation or exploitation of such materials or any component thereof will constitute an infringement of such copyright and other intellectual property rights. You may, however, use the materials or any component thereof for internal business purposes.
• The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of TiAuto Investments. Nothing contained on this website should be construed as granting any license or right to use any trademarks without the prior written consent of TiAuto Investments.

4. External links

• External links may be provided for your convenience, but they are beyond the control of TiAuto Investments and no representation is made as to their content. Use or reliance on any external links provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use.
• No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of TiAuto Investments.

5. Warranties, Disclaimers and Limitation of Liability

• TiAuto Investments makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website and any of the information contained on or referenced by the website. Without limiting the generality of the aforegoing, TiAuto Investments gives no warranty of whatever nature regarding the accuracy or appropriateness in any jurisdiction of any information provided on or referenced by the website. Accordingly, the website is made available and the information is provided to you on an “as is” basis.
• TiAuto Investments shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website and any information contained on or accessed via the website. You, hereby indemnify TiAuto Investments and waive any rights you may have or obtain against TiAuto Investments in respect of any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever, which may be suffered by such you and/or third party as a result of or which may be attributable directly or indirectly to any of the aforesaid. Without limiting the generality of the aforegoing TiAuto Investments shall not be responsible for and disclaims all liability for any loss, expense or damage of whatever nature incurred or sustained by you or any third party, due to – (i) any failure and/or unavailability of the website for any reason whatever and/or the failure/delay by any third party service provider to render any services which are necessary to ensure the availability and proper functioning of the website; and (ii) your use of or reliance on any information offered on or via the website.

6. General

• These terms constitute the sole record of the agreement between you and TiAuto Investments in relation to the subject matter hereof. Neither you nor TiAuto Investments shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. These terms supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and TiAuto Investments in respect of the subject matter hereof. No addition to, variation or agreed cancellation of any provision of these terms shall be binding upon either you or TiAuto Investments unless agreed to by TiAuto Investments. No indulgence or extension of time which either you or TiAuto Investments may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
• TiAuto Investments shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of these terms of use to any third party.
• All provisions of these terms are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of these terms which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of these terms shall remain in full force and effect.
• Should TiAuto Investments be prevented from fulfilling any of its obligations to you as a result of any event of force majeure, then those obligations shall be deemed to have been suspended to the extent that and for as long as TiAuto Investments is so prevented from fulfilling them and your corresponding obligations shall be suspended to the corresponding extent. In the event that force majeure continues for more than thirty days after it has first occurred then TiAuto Investments shall be entitled (but not obliged) to terminate all of its rights and obligations in terms of or arising out of these terms by giving notice to you. An “event of force majeure” shall mean any event or circumstance whatsoever which is not within the reasonable control of the affected party including, without limitation, vis major, casus fortuitus, any act of God, strike, theft, riots, explosion, insurrection or other similar disorder, war (whether declared or not) or military operations, the downtime of any telecommunications line and/or unavailablity of any telecommunications facilities, power failure, international restrictions, any requirement of any international authority, any requirement of any government or other competent local authority, any court order, export control or shortage of transport facilities.
• These terms shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law. You hereby consent to exclusive jurisdiction of the High Court of South Africa in respect of any disputes arising in connection with these terms or any matter related to or in connection therewith.

Terms of Use

Welcome to the Tiger Wheel & Tyre website (“Website”). Please take a moment to read these online shopping terms and conditions including Tiger Wheel & Tyre’s policies (collectively the “terms”) to understand how they apply to you the customer (“you”) and your use of Tiger Wheel & Tyre’s Website and any Tiger Wheel & Tyre products (“Products”) or services (“Services”) that you may order online.
These terms apply to all purchases made online from the Website. Please read these terms carefully and ensure you understand them. Use of and/or registration on any aspect of the Website will constitute your agreement to comply with these terms. Important clauses, which may limit Tiger Wheel & Tyre’s responsibility or involve some risk for you. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms. You agree to pay special attention to these clauses.
If you have any questions regarding Tiger Wheel & Tyre’s Website, the terms, Tiger Wheel & Tyre products (“Products”) or services (“Services”), please contact us.

Online Registration

Registration as a purchaser on the Website is free and does not oblige you to purchase anything.
Registration and/or use of Tiger Wheel & Tyre’s Website constitutes your acceptance and agreement to be bound by the terms of Tiger Wheel & Tyre’s Website. To register you will be required to provide certain personal information which is protected by Tiger Wheel & Tyre’s Privacy Policy. When registering with us you will be required to provide an email address and a password which will be used as your username and password for the Website. Please keep your password private as Tiger Wheel & Tyre accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.
You will be required to enter your username and password each time you visit Tiger Wheel & Tyre’s Website. To amend any registration particulars please click on “My Account” where you can edit your details. When registering as a purchaser you are required to provide Tiger Wheel & Tyre with complete and accurate information about yourself.

Products

Product Images and Representation

We have made every effort to display the Products on the Website as accurately as possible, including:
• the images that represent a visual depiction of the Product
• features and descriptions that pertain to the Product;
It remains the responsibility of the customer to ensure that the Product he/she ordered is correct, and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.

Product Pricing, Availability and Delivery

The products displayed on the Website are subject to availability within the Republic of South Africa only, within the areas as determined by Tiger Wheel & Tyre.
All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical Tiger Wheel & Tyre stores. Tiger Wheel & Tyre reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.

Tiger Wheel & Tyre cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be supplied, Tiger Wheel & Tyre will endeavour to contact the customer based on the information provided at registration and offer either the option to cancel the order or offer an alternative, where applicable.

For online purchases, customers will be charged the prices that are reflected on the Website, subject to availability and save where “Inadvertent and Obvious Errors” have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited-offer stipulations.
Inadvertent and Obvious Errors
Whilst all precautions are taken by the Company to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Tiger Wheel & Tyre is not obliged to provide you with the affected product or service.
Tiger Wheel & Tyre will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.

We appreciate that customers may use the Tiger Wheel & Tyre website to research pricing before visiting one of our physical Tiger Wheel & Tyre stores. However, please note that pricing on the Tiger Wheel & Tyre website does not constitute an offer by any of our physical Tiger Wheel & Tyre stores. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective Tiger Wheel & Tyre store prior to visiting the store.

Orders

Confirmation of Orders
Orders placed online constitute your offer to purchase subject to these terms. On receipt of your order we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us. We are not legally obliged to provide the products and services to you during the offer process.

Cancellation

If for any reason you would like to cancel an order before fitment of a product, this may be done by contacting the store you chose during your check-out process and the store will communicate with the Online Team.

Confirmation of purchase

Your chosen store will contact you within 48 hours during the week to confirm your purchase and make the necessary arrangements to acquire stock, where necessary.

Payment

3D Secure

When using your credit card for online shopping on the Website, Tiger Wheel & Tyre will attempt to use 3D Secure as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.

Refunds

Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT, Mobicred or PayJustNow.
A refund can take up to 10 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.
Risk and Ownership
Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery. Tiger Wheel & Tyre will retain ownership in the Products until payment has been received in full.

Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by Tiger Wheel & Tyre alternatively Tiger Wheel & Tyre is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Website and/or any Website information as well as the database is the sole property of Tiger Wheel & Tyre.

Collection of Cookies

By using this site, you agree to Tiger Wheel & Tyre’s Privacy and Cookies Policy. A cookie is a piece of information that is deposited on your computer’s hard drive by your web browser when you use Tiger Wheel & Tyre’s computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of Tiger Wheel & Tyre’s Website. The information that Tiger Wheel & Tyre collect and may share with Tiger Wheel & Tyre’s advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.

We Use Cookies

Like many online service providers, Tiger Wheel & Tyre uses cookies for the purpose of facilitating your use of Tiger Wheel & Tyre’s Sites and to find out how Tiger Wheel & Tyre’s service may be improved. Tiger Wheel & Tyre use cookies and other technologies to collect and analyse information about you and your usage of Tiger Wheel & Tyre’s site to test, analyse, deliver, and personalize Tiger Wheel & Tyre’s content and the experiences you receive.

Cookies are small text files that are stored on your computer by your browser when you visit a website. You can find out more about cookies by visiting allaboutcookies.org.

Use of your Information

Tiger Wheel & Tyre uses customer information to personalise its service and make communications more relevant to individual customers via mail, email, telephone, or in person. This includes direct marketing activities like promotional offers, news and information about Products and services that Tiger Wheel & Tyre think will be of interest to customers. Tiger Wheel & Tyre also contacts customers to obtain feedback that will help improve its Products and services and for operational reasons.

1. Definitions

“I”, “me” and “my” refers to the Customer and the “Company” refers to Tiger Wheel & Tyre – a Division of TiAuto Investments (Pty) Ltd or one of its franchises.

2. Application

• These terms and conditions will apply to the contract of fitting or repair work including the replacement of tyres, balancing and alignment and any other service requested by the Customer (the “work”) that will be carried out on any vehicle(s) (“the vehicle”).
• Subject to paragraph 5 below and the face hereof, I authorize the Company to carry out the work and to fit any parts which, in the Company’s opinion are necessary to satisfactorily complete the work.
• If the work to be carried out is covered by a warranty, or fleet plan of the vehicle, to the extent that the fleet company will pay the cost of the work and or parts, then the Company will obtain the approval of the fleet company before it starts any work. If the fleet company refuses to pay for the required work and or parts, or I am responsible to pay a portion thereof, then the Company will only proceed with the work once I have agreed to pay for it and have specifically authorised Company to proceed with the work.
• I agree that all or any part of the work that the Company will carry out, may be carried out by it or on its behalf by any agent or sub-contractor appointed by Company.

3. Delivery

• The expected completion date is approximate only and the Company does not warrant that it will complete the work within the estimated time. Although it will use its best efforts to do so, if the Company is unable to complete the work on the expected date and/or time of completion, I will not have the right to cancel the contract of work, nor will the Company be liable for any loss or damage, which I may suffer because of late delivery.
• If I do not take delivery or collect or remove the vehicle for whatsoever reason within 24 hours after I have been informed that the goods are available to be collected or delivered, I accept that the Company may charge me reasonable storage charges.

4. Price

The price of the work rendered and/or parts supplied will be at the Company’s prevailing standard rates and charges ruling at the time they complete the work or subject to the prices as stated on an official quotation with a 14 day validity.

5. Additional Work

• If the additional work costs more than the pre-authorisation value, then the Company will obtain my permission to proceed with this additional work before it starts any additional work.
• I agree that the Company can obtain authorization from me via a telephonic instruction at the telephone number I have supplied overleaf.
• In the event that the Company is unable to contact me at the number provided overleaf, then it will not proceed with any work.

6. Payment

All payments in respect of the work and/or parts supplied in the rendering of these services will be in cash when the work is completed, unless the Company and I agree otherwise in writing.

7. Repairers Lien

I acknowledge an express repairer’s lien in favour of the Company to secure the amount due to the Company for all work done and materials supplied in terms hereof.

8. Limitation of our liability

All parts fitted which are not directly supplied by Tiger Wheel & Tyre are fitted entirely at

the customers own risk. Tiger Wheel & Tyre cannot warrant the quality or suitability of non-supplied parts, and take no liability for losses, damage or injury caused by the fitment of these parts.

8.1. Except as is provided in law, or is provided for in any express warranty or guarantee that the Company gives in writing to me which is intended to form part of this contract:

If any work that the Company effects is defective because of defective part(s) or workmanship, the Company undertakes to remedy the defect(s) by either adjusting, repairing or replacing the defective part(s) or rectifying the defective workmanship; provided that this will not apply to goods:

•  that have become defective due to fair wear and tear; or,
• that have been misused or abused; or,
• that has been used by me contrary to the manufacturer’s specifications or instructions.
• The Company’s liability as repairer will be limited solely to the reasonable cost of remedying the defective or unsatisfactory repair(s) and/or replacing the defective part(s) for which Company was liable and provided that I notify Company of the faulty workmanship within 1 week of discovery of the fault which must have occurred within 12 weeks from the date of the delivery of the vehicle to me.

8.2. Save as aforesaid the Company does not make any other representations, unless expressly given in writing.

9. Risk

I hereby

• grant the Company and its employees permission to drive the vehicle for test purposes and/or to inspect it.
• Agree that the Company will hold my vehicle in its possession and drive it at my risk, and I acknowledge that the Company does not hold itself responsible for any loss and/or damage to the vehicle and/or for articles left in the vehicle in the case of fire, theft or any other cause whatsoever, unless there was negligence on its part.

The Company does however agree to exercise due care in looking after your vehicle.

10. Jurisdiction

I consent to the jurisdiction of the Magistrate’s Court in terms of the Magistrate’s Court Act, even if the claim by the Company may be more than the normal jurisdiction of the Magistrate’s Court. The Company may in its discretion institute legal proceedings in any other court of competent jurisdiction.

11. Manufacturer’s warranty

• I confirm that the sale of the wheels, tyres, batteries and related products is governed by the manufacturer’s warranty.
• I acknowledge that the Company has advised me that the wheels, tyres, batteries and related products can only be used according to the exact manufacturer’s specifications.
• I acknowledge that the Company has advised me that I must balance wheels and check the alignment within the specified intervals as well as comply with all the terms of the manufacturer’s warranty, or else the manufacturer’s warranty could be invalidated.
•  I will read the manufacturer’s warranty and make myself fully aware of what must and must not be done with and to the goods, being the wheels, tyres, batteries and related products, in order for the goods to function correctly and safely; and
•  I will make myself familiar with what my obligations are in respect of the warranty, the warranty periods, the service requirements, and the terms and conditions which fall outside of the manufacturer’s warranty.

12. Supply chain responsibility

• The Company has advised me that it will conduct a pre-delivery inspection of the wheels, tyres, batteries and related products to reasonably confirm that the wheels, tyres, batteries and related products are in a good order and condition and that there are no reasonably detectable defects to the wheels, tyres, batteries and related products, before they deliver it to me.
• I accept that in the supply chain:
•  The Company is only the seller of the goods and that it is not the manufacturer of the goods (wheels, tyres, batteries and related products); and
•  Given the Company’s role in the marketing and sale of the goods, as well as its pre-delivery inspection of the goods, the Company could not reasonably have foreseen any manufacturing defect, nor could it reasonably have been discovered by the Company and the Company is therefore not responsible for any risk which occurs because of a manufacturing defect, and
•  If any risk which occurs due to a manufacturing defect, causes damages or harm or loss then I acknowledge that although I am entitled to approach the Company and the producer, importer or manufacturer for redress, the Company cannot reasonably be responsible for such damages or harm or loss. The Company has however undertaken to assist me in this process as much as is reasonably possible

13. General

•  If any of the terms and conditions in this agreement are found to be invalid, then that will not invalidate the remainder of this contract.
• Goods remain the property of the Company until paid in full and until such time are subject to repossession.
• I have read the terms and conditions contained in this offer and I understand and accept them in every respect.
• Customer casings will not be stored at Tiger Wheel & Tyre unless under special circumstances, in such circumstances the casing will only be kept for a maximum period of one week. Should the customer not pick up the casing within that period, Tiger Wheel & Tyre will dispose of the casing.

1. Standard eVouchers

• Please present your Voucher SMS or email as payment towards your purchase at Tiger Wheel & Tyre South Africa.
• Should you not utilise the full value of your Voucher, the remaining credit will be valid for 36 months from the last transaction date.
• Treat your Tiger Wheel & Tyre eVoucher as cash.
• Should the value of the voucher fall short of the value of the purchase, you will still be liable to settle the balance of the invoice.
• This Voucher is only redeemable for merchandise at any Tiger Wheel & Tyre store in South Africa.
• No cash change will be given.
• This Voucher cannot be exchanged for cash and cannot be replaced if lost or stolen.
• This Voucher may not be used to make payments on any Tiger Wheel & Tyre debtor or Xpress Credit account.
• eVoucher is not refundable.
• Terms & Conditions are subject to change without prior notice E&OE.

2. Promotional / Special Offer eVouchers

• Please present your Voucher SMS or email as payment towards your purchase at Tiger Wheel & Tyre South Africa.
• This Voucher will expire on the date that the campaign / promotion ends.
• Vouchers can only be utilised as a once-off payment on one transaction, per customer.
• Remaining credit will expire with immediate effect after the first transaction.
• Only one Promotional / Special Offer Voucher will be issued per customer.
• Promotion / Special Offer eVoucher can only be redeemed by a logged in / registered customer on the Tiger Wheel & Tyre website. Not applicable to guest users
• Promotional Vouchers may not be used for any products / services other than the products and/or services specified in the Promotion / Campaign or Special Offer, etc.
• Vouchers may not be used in conjunction with any other promotions, partnership programmes, campaigns or special offers.
• This Voucher may not be used to make payments on any Tiger Wheel & Tyre debtor or Xpress Credit account.
• No cash change will be given.
• This Voucher is only redeemable for merchandise at any Tiger Wheel & Tyre store in South Africa.
• This Voucher cannot be exchanged for cash and cannot be replaced if lost or stolen.
• Terms & Conditions are subject to change without prior notice E&OE.

E&OE
Errors and omissions excepted.